I want to return an item – how do I do that?
Australia & NZ returns: We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of receipt of your items. Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
International returns: If you change your mind, you can send your items back to us anytime within 30 days of receipt of your items. Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer. Please note we ship all international orders with Australia post, which does not accept returns from countries outside of Australia and New Zealand, which means we are unable to help in returning your item to us. You will be responsible for organising the return and the full cost of returning your item due to change of mind.
To help us process your return as quickly as possible:
1. Please contact us via firstname.lastname@example.org to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit). If you choose the store credit option for your return, we will happily apply a store credit to the value of 110% of the item returned. You can use your store credit towards future purchases. This means you will get an extra 10% if you choose to spend these funds shopping with us again.
2. Please label the parcel you send back to us as per below:
ATTN: Returns Processing
Your Order No.
Please contact us for our warehouse facility address
*Please note this is not our address, no pickups or drop-offs, this is our warehouse processing facility.
Returned items must be unused, in the condition you received them, and in the original packaging.
You will be responsible for return shipping costs.
Your refund will be processed and applied to your credit card or original method of payment as soon as possible. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Collective Sol, for it to be available as credit and for it to appear on your credit card account statement. Alternatively, you may wish to choose Collective Sol “Store Credit” instead of a refund. Collective Sol store credit may be used for future purchases via the Collective Sol website. Where store credit is chosen, Collective Sol will send you an email as confirmation of the store credit having been applied to your account.