Return & Exchanges

I want to return an item – how do I do that?

We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of receipt of your items. Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.

To help us process your return as quickly as possible:

1. Please contact us via hello@collectivesol.com.au to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit). If you choose the store credit option for your return, we will happily apply a store credit to the value of 110% of the item returned.  You can use your store credit towards future purchases.  This means you will get an extra 10% if you choose to spend these funds shopping with us again.

2. Please label the parcel you send back to us as per below:

ATTN: Returns Processing

Your Name

Your Order No.

Please contact us for our warehouse facility address
*Please note this is not our address, no pickups or drop-offs, this is our warehouse processing facility.

Returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Your refund will be processed and applied to your credit card or original method of payment as soon as possible. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Collective Sol, for it to be available as credit and for it to appear on your credit card account statement.  Alternatively, you may wish to choose Collective Sol “Store Credit” instead of a refund. Collective Sol store credit may be used for future purchases via the Collective Sol website. Where store credit is chosen, Collective Sol will send you an email as confirmation of the store credit having been applied to your account.

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  • Happy Friday🥂
〰️
Today I’ve published a piece on our blog that lets you in on just who we are at Collective Sol. Since launching, we’ve been a little quiet working busily behind the scenes and I thought it was time we got to know each other. I wanted to tell you our story about how this humble business began & how we got to this point today. 
It gives you a little insight into who we are & what we love - which you will be seeing more and more of now! (sorry not sorry). We can’t wait to share more of us with you, our amazing followers! Click the link in the bio & have a read😘 Big love, Abbey & Collective Sol Team xx
  • Oh how we love our Evie Rug 💫
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And we don’t think we will ever get enough of the cute pics of these two! Loving the tones in this space 🍂📷 @_monpetitamour_  #collectivesol
  • The perfect Throw for chilly Winter nights💕
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Our Claudette Chunky Knit is so soft & large, adding a touch of luxe to those cold Winter days & nights that we all know are coming! (last night in Melbourne was freeeezing) shot at @gypsyriverhouse #collectivesol
  • Bedroom goals ✨
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So many amazing things in one space, we just love this room that  @thesimplefolk_  has created. Featuring our Fav Freida Rug 💛 #collectivesol
  • Give us all of the beautiful natural tones! 🍂
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Loving this amazing kids bedroom space & its sweet little people curled up on the bed 😍 📷  @_monpetitamour_  #collectivesol
  • See ya mum👋🏻, i’m off to the markets!
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Sweet little Ari just melts us 💛 @dearestchildren
  • Still swooning over this kitchen and all of its trinkets @gypsyriverhouse 💕
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Our new smaller Grass Baskets are perfect for your bench and for holding smaller items/plants, plus they are Fairtrade & Handmade 🌿#collectivesol
  • WIN!! 〰️
We are so excited that our Evie Rug is now available that we've decided to offer YOU a chance to win. For any Evie order placed in the next 7 days, you will automatically go in to the chance to win 1 of 3 Collective Sol Vouchers valued at $150, $100 & $50💃🏼 *Available for all Evie orders placed by midnight 20th April
Pssst.. Don't forget, we have Afterpay 😉

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