Shipping

Australian Shipping

• Free Australia wide shipping for orders over $100 and only $9 for orders under this value
• All orders are shipped from Melbourne, and delivery can take from 1 – 5 business days to metro areas depending where you are, and 7 business days to the rest of Australia (excluding weekends and public holidays).  Check our handy table below to see deliveries to your area
• We try to process your orders as quick as possible, and orders will be shipped out within 1 business day
• If a delay is likely to occur beyond our control we will advise you where we can
• We do NOT ship to PO boxes
• Please specify where your parcel can be left if you’re not home at time of delivery.  If nothing is specified, we assume you accept our delivery terms of authority to leave and the driver will leave your parcel at the front door

International Shipping

• We now offer international shipping to customers in the following countries: New Zealand, United States, Canada & United Kingdom.
• Please note flat rate shipping does not apply to international shipping
• Simply add your items to your cart, click through to the checkout and a shipping price will be calculated for you once your address is entered
• If you'd like help calculating a shipping cost to you, email us at hello@collectivesol.com.au
• If your country is not listed above, we can still ship to you, please contact us for a quote
• Orders will be shipped within 1 business day
• Delivery usually within 4-6 business days but will vary to each region

• We recommend selecting an address where delivery of your goods will be safe, and someone there to accept your parcel eg. Work address
• Please note drivers are unable to call you prior to delivery, so please carefully select an address where someone will be present, or safe to leave your parcel
• Tracking info will be sent via email confirmation once your order has been dispatched. Don’t worry if you don’t see any tracking events at first, updates can take overnight to be updated
• To track your order, simply click the tracking number link sent via email
• We don’t ship on weekends or Public holidays
• If delivery is required on a specific day an extra fee will be charged, please contact us at hello@collectivesol.com.au at time of order if this is required

Estimated delivery times:

Destination

Melbourne, Sydney, Adelaide

Canberra, Brisbane, Regional areas of Victoria

Regional areas of NSW, SA, Central QLD, Gold Coast, Sunshine Coast, Toowoomba

Perth, North QLD, Darwin

Regional areas of WA

Estimate Shipping Time *

1-2 business days

2-3 business days

3-4 business days

5-7 business days

7-10 business days

If you can’t find your area listed above, or would like further information confirming delivery times, please check the transit times on the Startrack website or contact us at hello@collectivesol.com.au.

*We aim to meet these delivery times but during busy periods, deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Collective Sol cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.  For more information see our Terms & Conditions page.