Shipping

Collective Sol offers Australia wide shipping using Startrack straight to your door. 

  • FREE shipping for orders over $100 and $9 for orders under this value (excludes fire pits)
  • Please specify where your parcel can be left if you’re not home at time of delivery.  If nothing is specified, we assume you accept our delivery terms of authority to leave and the driver will leave your parcel at the front door
  • Delivery can take from 1 – 5 business days to metro areas, and 7 business days to the rest of Australia (excluding weekends and public holidays).  Check our handy table below to see deliveries to your area
  • If a delay is likely to occur beyond our control we will advise you where we can
  • We try to process your orders as quick as possible, if you order before 11am Monday to Friday your order will be packed and sent the same day
  • For all other times, your order will be sent the next business day
  • We do NOT ship to PO boxes

 

 

  • We recommend selecting an address where delivery of your goods will be safe, and someone there to accept your parcel eg. Work address
  • Please note drivers are unable to call you prior to delivery, so please carefully select an address where someone will be present, or safe to leave your parcel
  • Tracking info will be sent via email confirmation once your order has been dispatched. Don’t worry if you don’t see any tracking events at first, updates can take overnight to be updated to Startracks system
  • To track your order, simply click the tracking number link sent via email
  • We don’t ship on weekends or Public holidays
  • If delivery is required on a specific day an extra fee will be charged, please contact us at hello@collectivesol.com.au at time of order if this is required

Important:

Please ensure that you enter your correct delivery address, telephone number and any delivery instructions on checkout to ensure successful delivery of your order.  If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to resend.

Once your order has been dispatched details such as address are unable to be updated or changed.

Estimated delivery times:

Destination

Melbourne, Sydney, Adelaide

Canberra, Brisbane, Regional areas of Victoria

Regional areas of NSW, SA, Central QLD, Gold Coast, Sunshine Coast, Toowoomba

Perth, North QLD, Darwin

Regional areas of WA

 

Estimate Shipping Time *

1-2 business days

2-3 business days

3-4 business days

5-7 business days

7-10 business days

If you can’t find your area listed above, or would like further information confirming delivery times, please check the transit times on the Startrack website or contact us at hello@collectivesol.com.au.

*We aim to meet these delivery times but during busy periods, deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Collective Sol cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.  For more information see our Terms & Conditions page.

 


 

Further Info:

 Any queries please email hello@collectivesol.com.au

All orders are giftwrapped with love; we want everyday to feel like it’s your birthday!

If there is an issue with your order before it has been shipped (ie. the style or colour is no longer available) someone from our customer care team will contact you.

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